Please, read the terms and conditions carefully – they govern the relationships between you and the ecarcharger.store online shop.
| Company: Ecarcharger LTD, URN: BG204166480 Central office location: Sofia, Bulgaria  Email: office (at) ecarcharger.store |
- GENERAL PRINCIPLES
This document constitutes the general terms or conditions of use of the ecarcharger.store website that govern the rules, rights, obligations and restrictions on the use of ecarcharger.store, including the conclusion of a sale contract with a trader from this online store. Any use of this website means that you have read carefully the terms of use and have agreed to abide by them.Ecarcharger LTD, the website owner, reserves the right to change these terms and conditions at any time by updating without prior notice. The features or prices of the products, described on the website, may be changed at any time, and may contain errors. The website may contain links to other sites, and the recipient company is not responsible for the privacy policies of the websites, which it doesn’t administrate, or for any other information contained therein. - SERVICES
The ecarcharger.store website provides to the users the following services: access to the website’s information resources, offers for sale of charging devices (charging stations), cables, adapters, connectors, texts, databases, graphics, audio and video materials, news, photos, concepts and more. - REGISTRATION
Registration on ecarcharger.store is voluntary and free. Registration doesn’t constitute an obligation to order products from the online store. Any user of the website can place an order as a guest. The site can be viewed freely, without the need of registration. The fields, which must be filled in at registration, are marked with an asterisk (*) in red. Upon successful completion of the registration, the client receives a confirmation on the email he/she has indicated. - PERSONAL DATA
Identification of the user/client in order to reproduce his statement, both for acceptance of the terms, and for the order, is made through the log files of the server on ecarcharger.store, storing the IP address of the user/client, and other information provided by the client. The personal data you fill out on the ecarcharger.store website will be used only for your service – order processing, newsletter and contact with you in case of problems and questions, related to the fulfillment of your order. Your personal information may be provided to courier companies with whom we have a contract in order to deliver the goods you have ordered. We guarantee that this data will not be unlawfully provided to third parties or used for purposes other than those specified in the privacy policy. The user account and its data can be deleted at the request of the user. You can read more about our privacy policy on this link: https://ecarcharger.store/privacy-policy/ - GOODS
Only those goods can be purchased by electronic order from the site, which the system allows to be added to the customer’s basket (cart) according to the mechanism of operation of the website. - PRICES
The prices for goods, presented in the online shop, are final and include VAT, and all taxes and fees, excluding shipping. The company reserves the right to change them without notice. Prices are in euros. - ORDERS
Any user of the website can place an order. In order to do that, the user agrees to the terms and conditions of the ecarcharger.store online store, and the Privacy Policy.Orders will not be dispatched until payment in full has been received and Ecarcharger Ltd. is satisfied with the integrity of the order. You must pay using credit or debit card and payment will be taken immediately.Prices and charges include VAT at the rate applicable at the time of the order.Without limiting the operation of any other Terms and Conditions herein, Ecarcharger Ltd is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. - DELIVERY
The cost of transporting the goods depends on their weight, volume and the country, to which they are going to be delivered. The transport is paid in advance and is included in the final price, which is generated when your order is finalized. We only ship goods to countries that can be selected when filling out customer order information. The delivery time of the ordered goods depends on factors such as: continent, country, location and customer’s address. Delivery options can be changed by the company at any time. We are committed to providing you with accurate information on the delivery time on the email or telephone number you specified. More information can be found here: https://ecarcharger.store/delivery/ - PAYMENT
Payment for goods, ordered from ecarcharger.store online store, is made in advance, by Maestro, Visa, Visa Electron, MasterCard or BCard debit or credit card.Ecarcharger LTD does not store bank card details.If necessary to return the amounts paid by card, this will be done by us through a credit transaction on the card with which the payment was made. - REFUSAL OF ORDER
In case of refusal of the ordered goods, the customer must return the purchased goods, paying the return shipping costs. The return of the goods must be in the original unbroken factory package, labeled, together with all documents received, including the receipt. The products must not have been used. The amount of the purchase made is refunded to the client’s account specified by him. If any of these requirements are not met, we reserve the right not to accept the returned goods. Dear Customers, the products availability statuses in our online store, are not linked to a warehouse program. Ordered product may be out of stock. The company reserves the right not to execute an order if the goods are not available. In case of prepayment with debit or credit card of an exhausted product, the amount will be refunded to the client’s bank account within 14 days. The refund is on the card that made the payment. - CONTACT
The distance sales contract between the company and the client is considered to have been concluded from the moment of confirmation of the specific order by the company. When placing an order, the customer receives an email confirmation that his / her order has been accepted. Prior to sending the ordered goods, the company has the right to contact the customer by the email or phone given by him to specify the details of the order and / or delivery. The company reserves the right not to execute an order if the goods are not available. The Company shall not be liable for non-fulfillment of an order in cases where the client provided incorrect, incomplete and / or inaccurate personal data, including when he provided an incomplete, incorrect or fictitious address or telephone number. - WARRANTY TERMS
The company offers a guarantee document to its customers for a purchased product if such a document is provided by the manufacturer of the goods. The warranty period is 2 years or may not be guaranteed due to their specifics in this case the accuracy of the unsecured is written in the product description.The consumer is expressly informed that the Seller is not the manufacturer of the products presented on the site www.ecarcharger.store and disclaims any liability for defective products.The warranty document can describes: the address and telephone number of the authorized repairers of the purchased goods, the warranty conditions of the respective service centers or manufacturers, the warranty period of the purchased goods by the consumer / customer.Consequently, in case of damage to a person or a product by default of the product, only the responsibility of the manufacturer of it may be sought by the consumer. The warranty covers the eventual replacement of the product or its repair and the replacement of defective parts + manpower + the expenses of r e-delivery to the customer.The guarantee can not be applied if:
– The material was badly mounted, badly installed, badly maintained by the user.
– The material has undergone repairs, modifications, alterations by the user.
– The material has been damaged by the user.
– The defects are due to negligence, misuse, non-compliance with the instructions and recommendations of the seller.
– The products are returned broken or damaged.
– The products have been used in humid environment or outside if the data sheet does not expressly authorize it .
– Damage and defects caused by natural wear or by external accident (incorrect assembly, defective maintenance, abnormal use, shocks …), or by a technical intervention of a third party are excluded from the warranty.
– The products are returned marked with ink or any other Since most of the products are repairable, we will not accept to return as a guarantee a product on which an annotation would have been made by the customer by means of a pen or by any other means.
– No guarantee n ‘ is due for any damage that may be caused to any third party by the goods sold. - RETURNS AND CUSTOMER COMPLAINTS
You have the right to return any product, ordered from ecarcharger.store online store, no later than 14 days after its receipt. The return the product, you must send it back in its original, unopened, factory packaging, labeled and unused, together with all documents received, including the receipt.The product returning costs shall be borne by the customer. You can also return it to a company’s office. The refund for the products is made within 14 calendar days from the date we receive it, by bank transfer (in this case it is necessary to indicate the bank, IBAN, BIC, name of the account holder), by refund to the client’s account. The client is entitled to receive only the value of the returned goods, as they were when ordering and purchasing them. If these conditions are not fulfilled, the company reserves the right to refuse to accept the returned goods, and accordingly, not to recover the amount paid by the user.In contracts, where the trader sends the goods to the customer, the risk of loss or damage to the goods, passes to the customer as soon as he or third party, designated by him, other than the carrier, accepts the goods. - SETTLEMENT OF DISPUTES
If you have an online purchase dispute, you may be informed on the ODR site. The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. Ecarcharger does not participate in dispute resolution proceedings before a consumer arbitration body. Ecarcharger is also not obliged to do so. - SECURITY
Data exchange between users / customers and the online store is encrypted, thanks to the integrated SSL security certificate.